Son of Five Rivers Blog

For the advancement of Entrepreneurship, Sustainability & the Ecology of Everyday Life

Can you cash a cheque with a stop payment on it? YES

At one point or another a Small Business has proabably put a stop payment on a cheque.  But guess what, it still can be cashed! That’s right,  places like Money Mart cash the cheque even with the stop payment.

Money Marts’ view on the matter:

“What we need is better consumer education about the obligation that comes with writing cheques in the first place”

– Money Mart

So your out the amount on the cheuqe and decide to sue to get it back… guess what you’ll lose and the court costs are on you, don’t forget to mention your time.   How do they win, they use an old law from the 1890’s called  The Bills of Exchange Act.   The act basically says the person who writes the cheque is responsible for it.

September 5, 2009 Posted by | Business, Business Development, Entrepreneurship, Finance, Products, Sales | , , , , | Leave a comment

The $10 Price Scannig Code (Free?)

Links: Retail Council of Canada & Competition Bureau of Canada

Code of Practice: Scanner Price Accuracy Voluntary Code

If it’s Scanned Wrong Its Free or its $10 Off

STATEMENT OF INTENT
Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently many retailers are now implementing a variety of procedures that were developed to help achieve and maintain accurate scanner pricing.

The Scanner Price Accuracy Voluntary Code (“the Code”) evolved from the collaborative efforts of Retail Council of Canada (RCC), the Canadian Association of Chain Drug Stores (CACDS), the Canadian Federation of Independent Grocers (CFIG), and the Canadian Council of Grocery Distributors (CCGD). These associations are composed of national, regional and local retailers selling a wide assortment of general merchandise, as well as pharmaceutical and food products.

This diversity in the Canadian retail environment underscores the advisability of a voluntary code that can be widely used.

The Scanner Price Accuracy Voluntary Code has been endorsed by the Competition Bureau.

PURPOSE
The purpose of the Code is to:

  1. Visibly demonstrate retailer commitment to scanner price accuracy;
  2. Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
  3. Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by the industry through an industry committee.

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

The Code does not apply in provinces or territories where existing legislation or regulation covers these concerns.

A retailer adopting the Code must abide by the policies outlined below.

See full size image http://www.walkaboutns.ca/sponsors.aspx

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

    (a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
    (b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag.

1.5 The Item Free Scanner Policy does not apply if the barcode or shelf label for a given product has been tampered with.

1.6 The Item Free Scanner Policy does not apply to a product where, in respect of that product, the law:

Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma PlusCCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives LimitedRCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees
CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

    (a) establishes a minimum price (or specified price); or

    (b) does not permit the retailer to offer a discount or a rebate.

2. CORRECTION OF ERRORS

2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.

2.2 When a retailer cannot immediately correct a scanning error in respect of a product, it will post a correction notice in a conspicuous place. Once such a notice has been posted, the Item Free Scanner Policy is no longer in effect in respect of the relevant product.

3. RETAILERS’ RESPONSIBILITIES

3.1 Retailers will apply the Code, both in letter and in spirit.

3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.

3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.

3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.

3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.

4. SHELF LABELS

4.1 For those products that are not individually price-ticketed, a clear and legible label must be affixed to the shelf next to the product.

4.2 The shelf label (peg label, basket label) must contain an accurate description of the item and shall include the price of the item or, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.

4.3 The price on the shelf label must be in at least 28-point bold type print, and product description in at least 10-point type print.

4.4 A sign for a given product within the retailer’s premises which is not displayed with that product (i.e., is displayed elsewhere within the retailer’s premises), shall comply with the minimum requirements described above and be at least 38.71 sq. cm in size.

5. CUSTOMER RECEIPTS

5.1 The cash register receipt provided to the customer for a transaction must contain, at a minimum, the following information:

  • the retailer’s name;
  • the date of the transaction;
  • the nature of each item purchased and/or any distinguishing mark (subject to the system’s limitations); and
  • the price and description of each purchased item

6. CODE MAINTENANCE AND ADMINISTRATION

6.1 A Scanner Price Accuracy Committee (“the Committee”) will be created to review the Code on an annual basis and to recommend required amendments. The Committee should be composed of representatives of CACDS, CFIG, CCGD, RCC and the Consumers’ Association of Canada (CAC).

6.2 The Committee should be responsible for keeping the Code up to date.

6.3 The Committee should meet at least twice a year in order to supervise national implementation of the Code and consider any recommended changes to it.

6.4 The Committee should create sector specific panels (i.e. Grocery, Drug or General Merchandise). Each panel should:

    (a) be composed of representatives of the respective trade associations and the CAC;

    (b) review any outstanding complaints arising from the Item Free Scanner Policy; and

    (c) recommend ways of resolving the complaint and provide relevant direction to the appropriate contact person.

6.5 The Committee shall prepare an annual report for the Competition Bureau concerning the number of complaints received and their resolution.

7. CONSUMER COMPLAINT PROCESS

7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.

7.2 A customer dissatisfied with the cashier’s decision will be directed to the store manager or supervisor.

7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.

7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.

7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:

    (a) either party may refer the complaint to the Scanner Price Accuracy Committee; and

    (b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.

2007, Retail Council of Canada — The Voice of Retail

September 5, 2009 Posted by | Ads, Brochure, Business, Business Model, Creativity, Great Ideas, Marketing | , , , , , , | 3 Comments

Online Resources for Small Business

Trendtracking

Government Resources

Entrepreneur Advocates, Blogs and Magazines

Entrepreneur Resources for Women

Entrepreneur Resources for Specific Groups

Entrepreneur Resources for Youth

September 5, 2009 Posted by | A Thought, Business, Business Development, Business Model, Economics, Education, Entrepreneurship, Finance, Grants, Human Resources, Marketing | , , , , , , | Leave a comment

3 Business Tips (RE: Recession, Fear & Intuition)

I’ve been supporting a friend start his business, The Green Element Building Services (www.TheGreenElement.ca) and these are the three things I’ve been trying to reinforce.
  1. The Recession is a great time to start a business.
    More millionaires were created during the Great Depression than at any other point in Canadian history. There’s opportunity that doesn’t exist in normal times and that can lead to higher rewards. Recessions have a very Darwinian process, the fittest companies survive while the weakest fall out. With less competition in the market, your company will have more room and time to grow.
  2. Fear is Healthy.
    Every entrepreneur has to have some dose of healthy fear to drive themselves forward. The trick is not to let fear cripple you. You can’t be so afraid that you don’t try, but being too comfortable and cocky with your business can lead to trouble as well… (I’ve really being trying to explain preparation and planning will go a long way!)
  3. Trust your Iintuition.
    True business instinct/ iintuition comes from being able to take random factors in the market and put together in a way that you can recognize opportunities. If you have a moment of realization, trust your instinct and go ahead. Missing a true opportunity could be more costly to your Psyche and pocket than trying and failing.

September 5, 2009 Posted by | Business, Business Development, Entrepreneurship | , , , | Leave a comment

Idea: Breakfast Franchise – Cora’s

BrunchPhoto of Cora TsouflidouChez Cora

So if I was going to choose a breakfast franchise to open, this would be the one I would run with.. I think this would pass iHop, De-dutch, Denny’s etc. http://www.chezcora.com

Here’s a a little article about Cora Tsouflidou from the CBC show Fortune Hunters:

Sometimes it’s more than a desire to make money that causes someone to open their own business — sometimes it’s out of necessity.

No one knows this better Cora Tsouflidou, the self-styled “Canadian Queen of Breakfast” and founder of the 100-location chain Cora’s Breakfast and Lunch.

Born in a small town on the Gaspe Peninsula, Cora grew up poor with dreams of becoming a writer. “I spent my whole youth studying to become a writer, that was my passion – I figured I would become a teacher and then jump into writing.”

After attending just two years of university, majoring in classical languages and literature, Cora met her future husband, got married and had three children and was happy as a housewife and mother.

But after 13 years of marriage, Cora’s husband left her with three young children, no money and no job.

“At 40 I found myself alone and I had to do something,” says Cora. “Studying I guess didn’t teach a trade to earn a living, so I sold the family house and opened a little snack bar. Not because I wanted to do a big breakfast chain, I didn’t even know about it, but I just needed to feed my kids and what I loved was cooking.”

Her first location wasn’t much – just a 29-seat snack bar, with Cora behind the grill. She quickly discovered that breakfast was the busiest time of day.

“Suddenly, we were the talk of the town,” she says. “Everyone was talking about the Cora breakfast.”

Cora began partnering with friends and family and opening locations throughout the Montreal area. Until a chance encounter put franchising on the menu. A woman approach Cora and asked for a franchise.

“‘Franchise, what is Franchise?’ I ask her,” recounts Cora. “And she say ‘I pay you money and I open a store and you show me what to do. Do you think there’s a Ronald McDonald in each McDonald store?”

From there, Cora quickly spread her Morning Glory through the province of Quebec and then on into Ontario and the rest of the country, extending her reign as Canada’s Queen of Breakfast, opening their hundredth store in January.

And as for her dream of becoming a writer? “A few years ago a publisher asked me to write a book. This is my message: if you believe it, you can achieve it.”

September 5, 2009 Posted by | Business, Business Development, Great Ideas | , , , | Leave a comment

Secrets to Success (Fortune Hunters)

Fortune HuntersI’ve become a fan of Dianne Buckner who is the host of Venture, Dragons Den & Fortune Hunters which air on the CBC.   I was just scanning the website and came across this article that I wanted to share.

All season, we have featured successful entrepreneurs who saw a trend early on and cashed in on their ideas.  Before they became business moguls, these entrepreneurs made mistakes, had many fears and sometimes trusted the wrong gut instinct.  To close our second season, we’re tapping into the minds of all our My First Millionaires.  We got their insights on fear, gut instinct, luck and mistakes. Plus, we got their picks for the next big trend of the future.

Photo of John Sleeman, Nina Gupta, Bruce Croxon and Cora Tsouflidou

MISTAKES

“I think my biggest mistake over the years has been listening to people who thought they knew better than I did how to grow my business. Go figure.” (Bruce Croxon – Co-founder, Lavalife)

“Well speaking from personal experience I would say the biggest mistakes I have made have been taking on too many opportunities and not having the time available to follow through on each one of them.” (Bill Pollock – Founder & Chairman, Drake International)

“That was the biggest mistake I made is trying to do everything myself and it’s taken me 30 years to realize I can trust other people to do a better job than I do.” (John Sleeman – Founder, Chairman & CEO, Sleeman Breweries)

“The biggest mistake I made? To underestimate the actual workload. To oversimplify: ‘Oh, it’s no big deal.’ Everything is a big deal.” (Nina Gupta – Founder & President, Greenlite)

LUCK

“I never believed in luck. I think people have to create their own luck.” (Jackie Shan – Co-inventor, COLD-FX)

“Luck is where opportunity meets preparation, and luck certainly doesn’t build a business.” (Judson Macor – Founder, Chairman & CEO, AirSprint Inc.)

“Luck plays a big part. I’m a big believer in being in the right place, the right time. I’m a big believer in fate and luck.” (Nina Gupta – Founder & President, Greenlite)

“The harder you work, the luckier you get. It’s true!” (Rita Tsang – Founder, President & CEO, Tour East Holidays)

“I think you need to be lucky to be successful.” (Mac Voisin – Founder & Chairman, M&M Meat Shops)

FEAR

“Oh, at the beginning, fear was a monster for me. Fear of incompetence, fear of lacking money, fear of everything. Fear of success!” (Cora Tsouflidou – Founder, Cora Breakfast and Lunch)

“Well I think all businessmen operate with a certain fear of failure.” (Bill Pollock – Founder & Chairman, Drake International)

“Well, I think fear’s pretty important because if you’re too cocky about something then you get arrogant and you make mistakes.” (John Sleeman – Founder, Chairman & CEO, Sleeman Breweries)

“I stared at the ceiling at nights on lots of occasions wondering where the next dollar, the next payroll was going to come from. Certainly there was a lot of fear of failure early on in the business and that fear has subsided a great deal and I’m thankful for that, but fear is also very motivational and keeps you going.” (Judson Macor – Founder, Chairman & CEO, AirSprint Inc.)

“You should not have fear. Nothing should make you that frightened. You shouldn’t do anything that could frighten you to make you have fear.” (Nina Gupta – Founder & President, Greenlite)

“You need a go ahead with the idea when you have no fear and you’re ready to stick with it right to the bitter end.” (Mac Voisin – Founder & Chairman, M&M Meat Shops)

INSTINCT

“I think that as an entrepreneur it is our duty to nurture and follow our gut instinct all the time.” (Paul-Andre Savoie – Co-founder, Boomerang Tracking Inc.)

“Seventy per cent of my instinct is pretty right and thirty per cent of my initial instinct is not right.” (Jackie Shan – Co-inventor, COLD-FX)

“As a guiding principle, gut instinct is the only thing you can use to make good decisions on a regular basis.” (Garner Bornstein – Co-founder & CEO, Airborne Mobile)

“I remember when my gut instinct failed me miserably when a childhood friend brought me a restaurant idea in Thunder Bay. And I’m here to tell you that Thunder Bay does not need, in hind sight, another road house.” (Bruce Croxon – Co-founder, Lavalife)

THE NEXT BIG TREND

“There’s a trend for people who want to stay healthier and live longer. They are more proactively looking after their health. That’s the trend I’m particularly interested in.” (Jackie Shan – Co-inventor, COLD-FX)

“The next trends are probably going to be in health care as baby boomers get older and we continue to be concerned about our health.” (John Sleeman – Founder, Chairman & CEO, Sleeman Breweries)

“I’m actually pushing my daughter to go into the spa business or look into personal wellness or spiritual growth, personal growth, health-wise, etc. That’s what I feel would be a very strong trend going forward.” (Nina Gupta – Founder & President, Greenlite)

“Help me make life easier for myself, more convenient for myself and you’re right on trend.” (Mac Voisin – Founder & Chairman, M&M Meat Shops)

September 5, 2009 Posted by | A Thought, Business, Business Development, Creativity, Entrepreneurship, Quotes | , , , , , , , , , , , , , , , , , , , , | Leave a comment